Policies

Welcome to SVSD MediPlaza. By accessing and using our website, you agree to the following terms:

Prescription Compliance: Certain medications require a valid prescription. Orders lacking appropriate prescriptions may be canceled.
Product Information: We strive for accuracy in product descriptions. However, we do not guarantee that all content is error-free.
Pricing: Prices are subject to change without prior notice. All prices are inclusive of applicable taxes unless stated otherwise.
Usage Restrictions: Products sold are for personal use only and not for resale.
Limitation of Liability: SVSD MediPlaza is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Your privacy is important to us. This policy outlines how we handle your personal information:

Data Collection: We collect information such as your name, contact details, and prescription data to process orders and improve services.
Data Usage: Your information is used solely for order fulfillment, customer service, and to enhance user experience.
Data Protection: We implement appropriate security measures to protect your data from unauthorized access.
Third-Party Sharing: We do not sell or rent your personal information to third parties. Information may be shared with partners only to the extent necessary for order processing.
Cookies: Our website uses cookies to personalize content and analyze site traffic.

We aim for complete customer satisfaction. Our return and refund policy is as follows:

Return Eligibility: Returns are accepted within 7 days of delivery for the following reasons:
- Damaged or defective products.
- Incorrect items delivered.
- Expired products.
Non-Returnable Items: Certain products are non-returnable due to health and safety reasons, including:
- Opened or used items.
- Temperature-sensitive products.
- Personal care items.
Refund Process: Upon approval of the return, refunds will be credited to the original payment method within 7-10 business days
Return Procedure: To initiate a return, contact our customer service with your order details and reason for return.

We are committed to delivering your orders promptly and efficiently:

Shipping Areas: We currently ship across India.
Delivery Time: Orders are typically delivered within 3-7 business days, depending on the destination.
Shipping Charges: A nominal shipping fee may apply to orders below a certain value. Details will be provided at checkout.
Order Tracking: Once dispatched, a tracking number will be shared via email/SMS to monitor your shipment.
Delivery Issues: In case of delays or issues, please contact our customer support for assistance.